1. What payment methods does Nileberg Café accept for online orders?
Nileberg Café accepts a variety of payment methods, including credit/debit cards and online payment platforms. You can find more information on accepted payment options during the checkout process on our website.
2. How long does it take for my order to be delivered within Uganda?
For deliveries within Uganda, you can expect your order to arrive within 1 to 3 business days, depending on your location.
3. What is the estimated delivery time for international orders?
International delivery times vary depending on the destination. Please refer to our shipping information page on our website for specific details on delivery times to your location.
4. Where does Nileberg Café source its coffee beans?
Nileberg Café sources its coffee beans from local farmers and cooperatives in Uganda, with a strong commitment to supporting the Nile Youth Farmers Association and promoting sustainability.
5. What types of coffee beans are available at Nileberg Café?
We offer a wide range of coffee products, including Arabica and Robusta beans. Our selection includes single-origin and carefully crafted blends to cater to various preferences.
6. Are Nileberg Café’s coffee products organic?
Yes, Nileberg Café is dedicated to providing 100% organic and chemical-free coffee products. We prioritize sustainability and quality in our sourcing and production processes.
7. Can I purchase Nileberg Café coffee internationally?
Absolutely! We offer international shipping, allowing coffee enthusiasts worldwide to enjoy our premium Ugandan coffee products.
8. How do I prepare and enjoy Nileberg Café coffee sachets?
Preparing our coffee sachets is easy. Place a sachet in a cup, add hot water, steep to your desired strength, and remove the sachet for a perfectly brewed cup of coffee.
9. How can I support the Nile Youth Farmers Association through Nileberg Café?
By purchasing our coffee products, you contribute to the empowerment of the Nile Youth Farmers Association. You can also explore opportunities to get involved with their initiatives through our website.
10. What should I do if I encounter issues with my order or want to return a product?
In case of any issues with your order, including non-reception or a desire to return a product, please contact our customer support team through our website or via email at info@nileberg.com. We are here to assist you.
11. Does Nileberg Café offer subscription services for recurring orders?
Yes, we provide subscription options, allowing you to receive our coffee products at your desired frequency. Customize your subscription based on your coffee preferences.
12. Can I visit Nileberg Café in person in Uganda?
Nileberg Café primarily operates online, and we do not have physical coffee shops or stores for customer visits. However, you can always reach out to us through our website or contact details for inquiries and support.
13. Is Nileberg Café involved in any sustainability initiatives?
Yes, we are committed to sustainability and actively support the Nile Youth Farmers Association and other sustainability efforts within Uganda’s coffee industry.
14. Does Nileberg Café offer wholesale options for businesses?
Yes, we offer wholesale options for businesses interested in partnering with us to provide our premium Ugandan coffee products to their customers.
15. How can I stay updated on Nileberg Café’s latest offerings and promotions?
To stay informed about our latest products, promotions, and news, you can subscribe to our newsletter on our website and follow us on our social media channels.